Terms of service

Terms of Service

This website is operated by aPAWstrophe Studio. Throughout the site, the terms “we”, “us” and “our” refer to aPAWstrophe Studio.

By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these terms carefully before using our website or placing an order.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this website.

You agree not to use our products, website, content or services for any unlawful purpose.

Products and Product Information

We make every effort to display our products, colours, descriptions, pricing and availability as accurately as possible.

However, product colours may appear slightly different depending on your screen, device settings or lighting.

Product descriptions, pricing and availability may be changed at any time without notice.

We reserve the right to discontinue any product at any time.

Orders

When you place an order with us, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, cancel or limit any order at our discretion, including where there is an error in product information, pricing, availability, payment details, shipping details, or suspected fraud or misuse.

Once an order has been placed, we may not be able to cancel or change it. Please check your order details carefully before completing your purchase.

Prices and Payment

All prices are listed in Australian Dollars (AUD), unless otherwise stated.

Prices do not include shipping fees unless clearly stated.

Payment must be received and processed before your order is accepted and fulfilled.

Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs processing, public holidays, peak seasons, incorrect delivery details, or circumstances outside our control.

Please refer to our Shipping Policy for more information about shipping rates, processing times, delivery estimates and tracking.

Returns, Exchanges and Store Credit

Returns, exchanges and store credit are handled in accordance with our Return and Refund Policy.

We do not offer refunds, returns or exchanges for change of mind, incorrect colour selection, incorrect product selection, or if an item is no longer wanted after purchase.

Size exchanges may be considered at our discretion and must meet the conditions set out in our Return and Refund Policy.

Faulty, damaged or incorrectly supplied items will be assessed and handled in accordance with our Return and Refund Policy and your rights under Australian Consumer Law.

Product Use and Safety

Our products are designed for everyday pet use, but they are not indestructible.

You are responsible for choosing the correct product and size for your pet and for checking that all clips, buckles, straps and attachments are fitted securely before use.

Please inspect products regularly and stop using them if they become damaged, weakened, excessively worn, or unsafe.

We are not responsible for damage or injury caused by misuse, incorrect fitting, chewing, scratching, excessive force, improper care, or failure to inspect products before use.

Store Credit and Promotions

Store credit, discount codes and promotions may be subject to additional terms and conditions.

Store credit cannot be exchanged for cash and may only be used on our online store.

Promotions may be changed, paused or ended at any time without notice.

Intellectual Property

All content on this website, including text, images, graphics, logos, branding, product names, designs and website layout, is owned by or licensed to aPAWstrophe Studio.

You may not copy, reproduce, modify, distribute, use or exploit any part of our website, branding or content without our prior written permission.

Third-Party Services

Our store may use third-party platforms, payment providers, apps or services to operate our website and process orders.

We are not responsible for third-party websites, services or content that are not controlled by us.

Your use of third-party services may be subject to their own terms and privacy policies.

Errors and Inaccuracies

From time to time, there may be information on our website that contains errors, inaccuracies or omissions, including product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct any errors, update information, or cancel orders affected by errors at any time.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss or damage arising from your use of our website, products or services.

Nothing in these Terms of Service limits your rights under Australian Consumer Law.

Privacy

Your use of our website and services is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used and handled.

Changes to These Terms

We may update or change these Terms of Service from time to time.

The most current version will always be available on this page.

Your continued use of our website after any changes means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Contact

For questions about these Terms of Service, please contact us through our Contact page.